Training Programs
Customer Service Training
Exceed customer expectations weather you are a retail outlet, restaurant, other service or business industry, with actionable workshops personalised 1-on-1 action plans for your team. Our experienced trainers help you:
- Protectively deliver a five-star service
- Increase repeat business & customer referrals
- Strategically personalise the customer experience
- Overcome challenges within your unique service environment
Excel & Up-Scale Strategic Business
Harnessing 20+ years of business experience in solving complex high-
level challenges we will help you to:
- Transform a department or company to thrive
- Build and implement a high-impact business strategy
- Monitor & optimise your results
- Resolve challenges with actionable workshops
- Identify and leverage your strengths and weaknesses
- Expand your market share and explore new opportunities
- Harness and execute your companies full potential
Business Development Training
Acquire - Retain - Expand
Become your clients’ strategic partner with expert-led business development programmes:
- Win new and larger clients plus retaining existing customers
- Maximise your revenue by selling deeper wider into your key
accounts - Strengthen B2B B2C relationships
- Generate clients faster smarter
- Become your clients’ strategic partner
- Build a refined BD strategy
- Write winning proposals
- Deliver powerful presentations sales pitches
- Increase your team’s confidence
- Systematically maximise key account lifetime value
Account and key account management
Maximise your clients’ lifetime value with expert-led account and key account management training for professional service firms. Identify highly valuable accounts with an effective model. Stand out among competitors and retain your client base and build credibility.
Presentation skills
- Deliver powerful and effective presentations that demonstrate your value from page one.
- Strengthen your presentation delivery, style & content
- Build confidence
- Align your presentations with your prospects’ business drivers
- Improve your presentation skills and learn how to engage with your audience
- Presenting to an audience, either on-line or in person, can be a daunting prospect, and requires specific skills in order to be successful.
- It doesn’t matter what your level of experience is, our course will help you to build your confidence and give you the tools you need to improve your presenting style.
- Build presentation skills based on your strengths and weaknesses
- You’ll reflect on your unique presentation style, identifying aspects where you feel you excel, as well as areas where you need to improve.
- You’ll learn how to add personality, panache, life and a little laughter into your presenting style, you’ll also decipher how to explain information clearly and effectively to your audience, without needing to rely on confusing jargon.
Understand how to sharpen and improve your public speaking
Whether you’re presenting to a formal board meeting or speaking to 500 people from a stage. You’ll learn out how to sharpen your presenting skills to whomever your audience may be, specifically through improvisation and storytelling.
You’ll also learn what to do if things go unexpectedly wrong, and will learn how to tackle difficult and at times controversial questions, as well as how to manage potential challenging audience behaviour.
Finally, you’ll apply what you have learned in theory and put it into practice, you will be confident in sharing and discussing your thoughts and fears with other learners.
Does your business need training programs?
Just click on Contact Us for a FREE, no obligation quote.
